Which version am I using?

Thumbnail images below show the software and System Tray icons for our 7x, 8x and Mac versions. You can also see the version in the software menu under Help / About.

RDB 7x Version

RDB 8x Version

RDB for Mac

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I am using the mapped drive version, but I can’t see my network drives. Can you help?

Category: Backup
Related Link: kb.cfm?id=151

Issue: To manage mapped drives, the Remote Data Backups software needs to be bound to an administrator’s account that has full rights to access your mapped network drive(s).

You will need to move the service from the default "Local System Account" to an account with full administrator’s privileges, and which is password protected. Users on a domain should use a domain administrator account.

Note: NAS and SAN devices are not supported, and you may not be able to access data from them.

Resolution:

1. Right click on "My Computer", then select "Manage".
2. Open "Services and Applications" (click the plus or double click) and highlight "Services".
3. Double click "Connected Agent Service".
4. Select the "Log On" tab
5. Select the "This account:" bullet (the default is "Local System Account: you need to change this!"
6. Click the "Browse…" button. The "Select User" dialog box will open.
7. *Click the "Advanced…" button, then click "Find Now".
8. Select the Administrator’s account. Then click OK, and OK again.
9. Overwrite the password that is defaulted here, with the password for the Administrator’s account.
10. Enter the password a second time to verify, then click "Apply".
11. Stop and then re-start the Connected Agent Service (or reboot the computer).
12. Open Remote Data Backups and verify that it can now see your mapped drives.
13. Select the data to backup.

*For windows 2000 the advanced option does not seem to appear & the list of available accounts will appear automatically in the "Select User" dialog box.