Which version am I using?

Thumbnail images below show the software and System Tray icons for our 7x, 8x and Mac versions. You can also see the version in the software menu under Help / About.

RDB 7x Version

RDB 8x Version

RDB for Mac

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How do I install the mapped drive version of the software?

Category: Backup  |  Hits: 3674

How do I back up a mapped drive?

1. During installation, be sure to assign the Agent Service Account to an account with adminstrative rights. (By default, the software assigns it to LOCAL SYSTEM). Users on a domain should use a domain administrator account. Click the "Change" button, then locate an administrator's account, or create a new one:
   • Click Start / Settings / Control Panel / User Accounts, then "Create New Account". Enter "RDB" and click "Next". Select "Computer Administrator" and click "Create Account". From the RDB software's setup screen, click "Change" and select "RDB".
2. If you set up the software without performing Step 1, you won't be able to see your network drives. Click here for instructions on setting the service to run on an administrator account.
3. If you are using the Mapped Drive version, you can access the "Network Drives" dialog box during registration or by selecting Advanced Rules, Drives from the Options menu in Backup View. It displays the hard drives and network drives available on your system. By default, all hard drives are selected and all network drives are excluded from backup.
4. A drive that is excluded from backup through this dialog will not be scanned during the backup process and will not appear in the backup window. An "X" appears to the left of drives to be excluded from the backup. Double-click on any drive in the list to reverse its current state.