Which version am I using?

Thumbnail images below show the software and System Tray icons for our 7x, 8x and Mac versions. You can also see the version in the software menu under Help / About.

RDB 7x Version

RDB 8x Version

RDB for Mac

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Some files were not backed up. What should I do?

Category: Backup  |  Hits: 4287
Related Link: http://www.remotedatabackups.com/support/backup.htm#logs

Remote Data Backups software does not back up open files which were in use by another application when the backup was in progress. If you are attempting to back up open files, you will see a red warning message on your Home page indicating " x files were not backed up" or " Backup Warning! It has been y days since your last totally successful backup!".

Click the Log tab, double-click the last backup entry, and scroll to the bottom of the Log Details page to view the path to the files that were not being backed up, and any error messages that might explain the problem. Files "in use by another application" were open files. Tip: We strongly recommend that you check the log files regularly to assure that your backups are occurring as scheduled. Tip: Write down (or copy using Ctrl-C) the path of the file so you can easily find it in the Backup View.

If they are not critical data files, you can deselect them from the Backup View.

If they are critical data files, you can close the applications that are keeping the files open.