> Setup

1. What types of computers can RDB run on?
   - Servers
   - Desktops
   - Laptops
2. What types of files should I back up?
   - Accounting and financial files
   - Microsoft Office files
   - E-mail correspondence & contacts
   - Graphics, Web and marketing files
   - My Documents and Settings
3. Typically, where are most data files located by default?
   - My Documents
4. How long does it take to run an initial backup?
   - Depends on user's upload speed and amount of selected data
5. After initial backup, what kind of file transfers does RDB perform?
   - Delta-block incremental - only "blocks" of changes within changed files
6. How often can RDB back up?
   - Daily
   - On demand
   - Every time you log on or shut down
7. How large is the standard RDB software (non-Vista or Enterprise) file?
   - 6 MB

   > Security

8. What type of data encryption does RDB use?
   - 128-bit AES
9. Which of the following describes the RDB Data Centers?
   - Mirrored underground facilities separated by over 1000 miles
   - Located on major Internet hubs with redundant bandwidth using multiple providers for superior reliability and performance
   - Tier 1 Class Data Centers with 99.99% historical uptime
   - The most secure commercial data centers in the world
10. RDB's mirrored, underground data centers use:
    - Cisco Hardware firewalls
    - Enterprise HP Servers
    - Redundant bandwidth on fiber optic backbones using multiple providers
    - Redundant power supply, OSHA certified fire suppression, finger scanners, motion detectors & armed security
11. Where can I find my account number AND encryption key?
    - Open the program and select Security / Encryption Key / Print (non-Vista or Enterprise) and store it safely, we don't have it
12. If someone (i.e. an ex-employee) finds my encryption key, can I change it?
    - Yes, you can change your encryption key at any time
    - You can set a password that overwrites your encryption key (non-Vista or Enterprise)
    - You can log into your account online (non-Vista or Enterprise) and change it
    - You need to block their IP address under Security
    - No, you have to start a new account

    > Data Risks

13. What is the success rate of tape drive restores (according to Gartner)?
    - 50%
14. What percent of PC users suffer from data loss each year (according to Gartner)?
    - 25%
15. What percentage of business workstations are NOT being backed up (according to Contingency Planning & Strategic Research Corp.)?
    - 96%
16. Of the small firms that experience a major data loss, how many go out of business within a year (according to DTI/PriceWaterhouse Coopers)?
    - 7 in 10
17. What percent of stolen computers are never recovered (according to the FBI)?
    - 97%
18. What type of data loss risks are manual backup solutions (tape, external drive, RAID drives, DVD, CD, Jaz, Zip, floppy) vulnerable to:
    - Environmental (heat, sunlight, moisture, dust)
    - Human Mishandling (scratch, drop, lose, steal)
    - Magnetic Damage (monitors, speakers, TVs, etc)
    - Disgruntled Employees, Hackers, Viruses, etc

    > Features

19. How can I restore a lost file?
    - Open the RDB software, click the Retrieve tab, select the file(s) to restore and click "Retrieve Now"
    - From any computer with an Internet Connection, go to the RDB Website, log in to Remote Web Access with your account number or email address and encryption phrase / password, and download the files you need
    - From a Shared Account, click 'Explore another account's files' in the Retrieve view (non-Vista or Enterprise)
20. How can I access my backed up files remotely?
    - Visit the RDB website and log in using my account number / email address and encryption phrase or password
21. Easy System Restore can help users roll back:
    - Registry setting changes
    - Windows operating system errors
    - Corrupted data or application
    - Hardware or software conflicts
22. How many file versions can I retrieve?
    - 10 versions or the last 30 days, whichever comes first
23. Can I retrieve a file after it has been deselected from the backup view?
    - Yes, for 7 days after it has been deselected
24. How do I allow secure File Sharing (non-Vista or Enterprise)?
    - Select Options / File Sharing Permissions and enter the other RDB account number

    > Tech Support

25. Do I need to keep my computer on for automatic backups to run?
    - Yes, or select "Run a backup, then shut down" option
26. What happens if my backups stop running?
    - You will get an email, by default after 10 days (or change it by clicking "For Account Information" link on software home screen)
    - Your RDB program will remain open with a flashing red warning message on the home screen
    - You may get a call from our tech support staff
27. Can I back up open files (SQL Server, Exchange, etc.)?
    - Yes, by using a snapshot utility (such as ESBackup) to make a backup file
28. How do I reinstall my account?
    - Visit the RDB website, download the software, select 'Re-establish existing account', enter my account number and encryption phrase
29. What is the largest file the standard RDB software can back up?
    - 3.5 GB; Vista (which runs on any non-sever OS) & Enterprise versions (any server OS) have no file size limit
30. Which service should I allow my firewall to access the Internet for automatic backups to run?
    - Agent Service Module or AgentSRV.exe

    > Trial & Billing

31. What restrictions are associated with the 30-day trial?
    - No restrictions: try our fully-functional service
32. What billing plans are available?
    - Annual
    - Quarterly
    - Monthly
33. How can I make a payment?
    - Click the billing link in any email
    - Click Billing on the website
    - Click the 'For more information' link on the software home screen (non-Vista or Enterprise)
    - Call RDB
34. How is the account capacity determined?
    - The size of data selected for backup
35. How can I see how much data I am backing up?
    - On the Backup tab, in the left column, third row (after scan completes) (non-Vista or Enterprise)
36. How can I cancel my account?
    - Call us
    - Send us an email with your account number saying you want to cancel
    - Click the Cancel My Account link on the website and complete the form

    > Company

37. Approximately how many files have RDB clients restored?
    - 45 million
38. About how many testimonials are on the RDB website?
    - Over 400
39. About how many franchises does RDB service?
    - Over 200
40. How long has Remote Data Backups, Inc. been in business?
    - Since 1999

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